A: A new flexible workspace designed to help clients and team business thrive. Featuring custom suites, private offices, coworking spaces and meeting rooms with state-of-the-art technology so you can move in and get down to business. Whether you are looking for a private spot to champion a project, a vibrant atmosphere to network with like-minded professionals, or an impressive meeting room to host clients, Flex is where your business lives.

A:
– Private Offices
– Dedicated Desks
– Flex Desks
– Virtual Address & Virtual Address Plus
– Meeting Rooms

A: Absolutely. Once you’ve been approved for membership and a services agreement has been officially signed, you may register your business.
Upon termination of membership: The address is no longer a valid business address and must be removed from all company collateral. Additionally, all member mail and courier will be returned to sender if received, immediately following the termination date.

A: The service retainer is also referred to as the security deposit. This is a one-time fee paid prior to your move-in and is held throughout the duration of your membership. It is a liability and security requirement if there is significant damage made to the property or you default on your payment.
Flex at Chesterbrook requires a service retainer for workspace solutions and memberships that include 24/7 access. These are: Private office and Dedicated Desk memberships. The value of a service retainer is equivalent to one month’s membership and can be requested for return with written notice upon termination of service agreement.

A:
– Virtual Address/Virtual Address Plus setup fee: One-time setup fee of $100
– Flex Desk/ Dedicated Desk setup fee: One-time setup fee of $100
– Private Office: One-time setup fee of $250/person
This fee includes: personalized access card, office key (if applicable), building security clearance, enterprise grade IT, office furniture set-up and a seamless move-in with oversight from our team.

A: Yes! Members are eligible to pause their membership after 60 days of membership from commencement date. Account pause is applicable to coworking and virtual clients only.
Terms:
During account pause, all mail will be held without notification and calls will go directly to voicemail (if applicable)
Access to use of the premises is denied
Pause fee is $10/month
Pause request must be made 30 days in advance in writing to the Flex at Chesterbrook team
Pause is limited to four months total within one-year period
Should you wish to terminate your account, you must be an active client for 30 days after pause

A: We understand meetings can go over, from time to time. Should your meeting go over your booking time, please advise our team and provide a courtesy notice to those who may be waiting to use the space. Should a scheduling conflict with another meeting arise, we will happily assist in relocating your meeting room to another suitable room.

A: You can reserve a meeting room as far out in advance as you need. If you are interested in scheduling recurring meetings on a weekly or monthly basis, please inquire with our community manager to coordinate.

A: Cancel > 48 hours in advance: No cancellation fee — a credit refund applied towards your initial booking will be processed back to your account.
Cancel < 48 hours in advance: No refund or credit given.

A: We offer a variety of referral incentives, please see details below.
Virtual and Coworking:
$100 Virtual
$200 Flex Desk
$300 Dedicated Desk
Private Office & Suites: $1,000

Terms and Conditions
General
1. Any signed agreements occurring after a 6-month introduction are not valid for a commission payout.
2. Commission can be paid in the form of a rent credit or gift card of choice.
3. Referral must be made in writing via email or noted by inquire upon initial contact.
4. Referral payment made within 30 days of meeting above requirement or credit to be included on the following invoice.
Virtual and Coworking Memberships.
5. Commission to be paid after member has paid one month rent in full (discounted period is not an eligible period if applicable).
Offices and Suites
6. Two-month term minimum.
7. Initial payment and retainer must be received from new member.

A: We have monthly community events that are focused on entertainment, health and wellness, charitable causes and networking opportunities.

A: For all Virtual Address and Coworking memberships (dedicated desk/flex desk) on month-to-month term commitments, we require one-month’s written notice to be given for termination of services. Should you need to cancel your membership by a temporary request, please refer to our ‘Pause Agreement’ options and terms.

A: Members are more than welcome to bring guests and out-of-town team members to our workspace. Our team continuously monitors the safety and floor operations each day and asks that all members guest’s check in upon entering the building. Additionally, all guests must be accompanied by a Member when on-site in the general common areas.

A: We support creativity and bringing your ideas to life. Please inquire with our community manager to learn how we can accommodate your photo/film request requirements.

A: Currently only Dedicated Desk or Office members are able to leave belongings on site.

A: Business hours are 8:30 a.m. – 5:00 p.m., Monday to Friday.

A: Yes, of course! We carry a variety of office supplies, available for purchase at reception.

A: Please reference our house rules. If you do not have this available, please contact a team member to provide.

A: While staying committed to maintaining a professional work environment, we request that all members and guests wear business casual attire.

A: The service retainer and first month’s membership are due immediately following the signing date of your services agreement.

A: A late payment fee is due by the fifth day of each month. Otherwise, you will incur a 3% late fee.

A: Monthly payments are due on the first business day of every month.

A: Yes, you will always receive a receipt of successful or unsuccessful payment when remitting monthly payments. Should you need additional confirmation of payment, please inquire with our management team.

A: Credit card (preferred for Virtual Office/Coworking memberships) or EFT — electronic funds transfer.

A: In the member portal.

A: In the member portal.

A: We understand there are rare instances where title/company name changes need to be made. Should you need to make a change to the company name, please see the center manager.

A: Dedicated Bandwidth is an enterprise-grade internet solution reserved for the use of an individual business. It ensures businesses are always receiving the same high data throughout without any delay or interference.

A: Once you are a member, our community manager will provide you with personalized credentials to log in to your dedicated wireless network.

A: Upon receiving your login credentials to your dedicated wireless network, you will only need to log in once for your device to register to the internet going forward. Should you have a new device and forget your wireless credentials, please escalate to a team member for further assistance.

A: You are not able to change your Wi-Fi password directly. However, you may ask a team member to reset your password.

A: Yes, the guest wireless network is accessible for all visitors. Simply select the guest network, fill in the prompted fields and you’ll be good to go!

Please note: All users of the guest network will be timed out after 24 hours. You may log in again should you want to extend usage.

A: To register a guest for access to Flex at Chesterbrook, please inform the team, in advance, of their credentials and date of visit for guest registration.

A: Simply inform our community manager of your new team member and when they will start, along with any additional workspace requirements that may need to be set up prior to their commencement date.

A: Please inform our community manager of your team member’s exit and set a plan for returning badges and/or keys.

A: All received mail parcels and packages are delivered to member offices the business day of receipt. For Virtual Address members, all received mail parcels and packages will be securely stored within our mail room until pick-up and/or mail redirection.

See our Services Directory for more information.

A: If applicable, you will receive a complimentary email notification that you have received mail and/or a package.

A: If you misplaced your access badge, please notify our team immediately for deactivation. We would be happy to reconfigure a new personal access badge. Replacement cost for access badge: $50

A: If you need to utilize the elevator, please provide your preferred availability to our team so they can coordinate on your behalf with the building. If a contracted third-party vendor requires use of the elevator, please provide a Certificate of Insurance (COI) from your vendor for confirmation of accessibility and liability.

A: Offices and common areas are routinely cleaned in the evening. During business hours, the building porters and Flex team will ensure the upkeep of the common areas, including sanitizing high traffic areas regularly.

A: All members with full-time access will be able to access the building at any given time. Non full-time access members will be unable able to access the Circuit or Flex at Chesterbrook.

A: All furniture removal or additions must be coordinated with our team in advance.

A: Absolutely. You are more than welcome to bring your own furniture. Please keep in mind; depending on the type and size of furniture you would like to move in, you may require the use of the passenger elevator. Please connect with the Flex at Chesterbrook team in advance to coordinate with building management prior to anticipated use.

A: Yes — the beauty of operating in a flexible workspace is knowing that you have the flexibility to upgrade and/or add to your space as your needs change, at any time. Should you be interested in upgrading your office, adding more furniture or modifying your existing office, please contact the Flex at Chesterbrook team for available options.

A: Directly through our website.

A: Please email Team@flexatcb.com to request subscription.